Enough of us in the Group managed to fight our way through the title to agree with the basic premise that taking an aggressive or combative stance towards a debtor is usually counter-productive, and that a sympathetic and empathic approach is more likely to produce a successful (and less stressful!) outcome all round. One comment, though, struck me as being particularly valid.
Charlie Becker, the Director of Sales Beach Associates wrote:
"Couldn't agree more with these comments. Empathy goes a long way. Sometimes it's better to listen and hear everything and even a few things that aren't said and act accordingly. There are always two sides to a story. Just listening to them will get results. I think it really depends on your communication skills."
I'll go along with that - and so should you! Mr. Becker has only been in the business for 20 years - just a Spring Chicken really - but he has a very sensible attitude!
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