I was reading my way around the Forum of Private Business site this morning, and I see that the Forum is concerned - as I am - that the new Groceries Supply Code of Practice may turn out to be as toothless as the old one if suppliers remain reluctant to complain for fear of being delisted.
The Forum suggests that a guarantee of anonymity in the complaints process could address this problem.
It be wonderful if the answer were that simple, but I foresee a host of problems attaching to the granting of such guarantees.
Effectively, a complaint to a Government Ombudsman is an accusation of wrongdoing which may carry a heavy penalty. The accused has the right to full disclosure in order to defend itself against the charge. Even were all the documentation to be designed to disguise or hide the identify of the complainant, full disclosure of all the facts leading up to the complaint would almost certainly allow the accused to identify the accuser.
Back to square one?
THE RATS TALES: Credit Management news, views and opinions - some of them unpopular...
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